About the Client
Dukal is a market leader in healthcare product manufacturing and specializes in high quality products for general wound care, skincare, and personal care. By combining their brands with strategic product partnerships, they are providing additional support to the healthcare community. Dukal partners with healthcare professionals to launch innovative solutions for unmet clinical needs, helping manage everything from product to patient.
Challenges
Healthcare companies continue to experience supply chain disruptions. Due to a lack of visibility, the disruptions frequently cause organizations to be without the insight they need to address the challenges they face. Stockouts, delays, rescheduling, and cancellations are impacting patients’ treatments and the financial state of healthcare organizations.
Previous failures of the global supply chain raised concerns about the sustainability of the health system, with 60% of supply chain leaders saying their supply chains have been designed for cost efficiency, not resiliency. Failures, such as the one in response to the COVID-19 outbreak, led to many hospitals having to cancel procedures due to missing supplies and physicians not having the products required for a patient’s care.
Key Initiatives
After many strategy sessions, Mallory Alexander was able to provide a customized purchase order management solution and with the combined solution of their selling and buying processes, Dukal was able to increase the capabilities for clients. Dukal can provide real-time visibility from each product’s point of purchase until it’s delivered by using their partnership with Mallory Alexander and the development of Dukal InSight, a supply chain solution. By creating a system that provides visibility to inventory on hand, in production, and in transit, Dukal InSight can assign inventory based on the way that makes the most sense.
Business Impact
The partnership with Mallory Alexander increased efficiency as well as enabled electronic data interchanges which lets Dukal communicate the data to its customers. Thinking outside of the box has allowed the team to use information they receive quicker rather than reaching out to multiple sources to obtain necessary information. The streamlined process can provide customers with higher levels of detail and real-time visibility.
Dukal is able to see and respond to supply chain disruptions before they impact patient health or healthcare organizations’ revenues. The new processes facilitate on-time and accurate product delivery in addition to advanced product assignment. What once was a goal to create an easier order management process, turned into a system that uses intelligent visibility to limit supply chain disruptions and better serve customers.