Privacy Policy

Welcome to Our Privacy Policy

Your privacy is critically important to us.

Mallory Alexander International Logistics, Inc. is located at:

Mallory Alexander International Logistics, Inc.
9 Lacrue Avenue
Suite 105
Concordville, PA 19331
800-257-8464

Mallory Alexander International Logistics, LLC and its subsidiaries and affiliates, collectively referred to herein as “Mallory Alexander,” “Mallory,” “we,” “us,” or “our,” respect your privacy and are committed to protecting your privacy regarding any information we may collect while operating our website and providing our logistics services.

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This Privacy Policy applies to our website at https://www.mallorygroup.com, our MyMallory customer portal, as well as other websites that direct to or otherwise contain a link to this Privacy Policy, collectively referred to as the “Website,” and any features, services, or content we provide, collectively referred to as the “Services.”

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We have adopted this Privacy Policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and Services and does not apply to our collection of information from other sources.

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This Privacy Policy, together with the Terms and Conditions posted on our Website, sets forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

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OUR WEBSITE IS INTENDED FOR USERS LOCATED IN THE UNITED STATES AND IS NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES, INCLUDING THE EUROPEAN UNION AND THE EUROPEAN ECONOMIC AREA.

Information We May Collect

We may collect and process the following types of personal information from you for the purposes listed below.

The amount and type of information that we collect depends on things such as the nature of our relationship, the method you use to communicate with us, the Services you use, the purpose for your interaction with us, and the choices you make. For example, we ask visitors who contact us, sign up for a blog, or create a MyMallory account to provide a name, username, email address, and other relevant contact information.

We collect information about you from various sources and in various ways when you use our Website and Services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.

Categories of Information We Collect

Contact Data: If you contact us through the Website, sign up for communications, request information, or otherwise communicate with us, we may collect your name, company name, email address, telephone number, postal address, and the contents of your message or inquiry.
Shipment Data: We may collect information enabling the pickup, tracking, and delivery of your shipments, such as shipper and receiver addresses, shipment documents, customs documentation, and proof of delivery.
Financial Data: We may collect information used for invoicing and payment processing, such as bank account information, credit references, and payment card details.
Account Data: If you create an account on MyMallory, we may collect information for your MyMallory account, such as your login ID, password, order history, and other account-related information.
Usage Data: When you visit the Website, view or search content, install applications or software, create or log into your account, or use our Services, we and our third-party service providers may automatically collect certain usage or network activity information, such as your browser type, language preference, domain server, referring site, and the date and time of each visitor request. We may also collect Internet Protocol (IP) addresses for logged-in users and for users leaving comments on blog posts.
Social Media Information: If you engage with us on third-party social media platforms like Facebook, Instagram, or LinkedIn, we may collect and aggregate personal information through your engagement with us, including content, messages, and information that you provide to us or make publicly available through the profile you use.
Communications Data: If you contribute to the Website, provide us with feedback, ask us questions, or otherwise communicate with us, in addition to your contact information, we may collect the subject matter of your message, any comments, content, or other information you choose to provide, and other information needed to respond to your communication. If you receive email communications from us, we may use certain tools to capture data related to whether and when you open our messages and whether and when you click on any links or banners contained within those emails.

How We May Use Your Data

At Mallory Alexander, we only process your data for specific purposes and where we have a legal basis to do so.

Providing Our Products and Services to You

We use your information to provide our logistics services, which includes making our Website, Services, and content available to you. This means we use your data to:

pick up, transport, track, and deliver your shipments
manage your shipments in our global network
process quotes, bookings, and service requests
provide and deliver products you request
troubleshoot issues and personalize our Services
offer goods and services that may benefit you
support your use of our tools and portals, including MyMallory
respond to your feedback, requests, questions, or inquiries
enhance your experience and provide a more personalized interaction
improve and develop existing and new Services
recognize your devices and remember your preferences

Operating Our Business

We use your information to operate our business, such as to:

obtain or maintain insurance coverage
manage risks
obtain professional advice
mitigate risks to the privacy and security of our Website, Services, and operations, including fraud or phishing detection
maintain our databases and backups
enforce our Terms and Conditions
comply with contractual obligations
manage our relationships with you
comply with your instructions or requests

Communicating With You

We use your information to communicate with you, such as to:

contact you directly by mail, telephone, email, SMS, or other electronic messaging services
respond to inquiries and provide assistance
extend offers of goods and services or information that may be of interest to you
keep records of our communications with you
determine user interests
conduct usage analytics
administer promotions, surveys, or other customer engagement features

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at [email]. Please note that even if you opt out of marketing communications, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relationship.

Marketing and Advertising

We use your information to:

tailor our products and Services so they are more relevant to you
understand your preferences
provide and improve support related to our product and service offerings
deliver targeted offers and advertising through the Website, on third-party sites, and through other communication channels
advertise our products and Services
inform you of new products and Services
run contests and promotions
conduct research and analysis for marketing, business, and operational purposes

Fraud, Security, Legal Enforcement, and Compliance

We use your information to protect the security and integrity of our business, Website, and Services, including to:

enforce our agreements with you
comply with federal, state, or local laws
respond to civil, criminal, or regulatory inquiries, investigations, subpoenas, or summons
cooperate with law enforcement agencies concerning conduct or activity that we believe may violate applicable law
establish, exercise, or defend legal rights or claims

We may also collect statistics about the behavior of visitors to our Website. We may create, disclose, or otherwise use information in de-identified or aggregated form. Once properly de-identified or aggregated in accordance with applicable standards, such data is no longer treated as personal information subject to this Policy.

How We May Disclose Your Information

We may disclose or share your personal information described above with the following types of third parties:

Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf or at your direction for the purposes described in this Policy. We require these providers to maintain the confidentiality and security of personal information they process on our behalf and to use such information only for the purposes for which we disclose it.
Corporate Affiliates: We may share your personal information with our subsidiaries or affiliates, and with their respective officers, directors, employees, accountants, attorneys, and agents.
Acquisition and Similar Transactions: If we sell, transfer, or otherwise share some or all of our assets in connection with a merger, reorganization, liquidation, dissolution, bankruptcy, or sale of assets, we may disclose your personal information as part of the transaction.
In Response to Legal Process or Defending Legal Claims: We may disclose personal information as required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Mallory Alexander, third parties, or the public.
Professional Advisors: We may share your personal information with attorneys, accountants, fiduciaries, and consultants who need access to your information to provide support on our behalf.
With Your Consent or at Your Direction: We may ask whether you would like us to share your personal information with unaffiliated third parties not otherwise described in this Policy, and we may do so with your permission or direction.
Third Parties: We may provide personal information about you to third parties that may offer services specifically requested by you.
De-identified or Aggregated Data: We may share aggregated information and information that does not identify any specific individual for compliance, business, marketing, and analytical purposes.

If you are a registered user of https://www.mallorygroup.com and have supplied your email address, Mallory Alexander may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up to date regarding our products and services. If you send us a request, for example through a support email or feedback mechanism, we reserve the right to publish it to help clarify or respond to your request or support other users.

We will not rent or sell personal information to anyone.

MyMallory Customer Portal

MyMallory is our online customer portal that provides easy access to vital shipping information and activities, including:

shipment tracking
claims submission
billing and invoicing
other logistics data

Creating an Account

To create an account in MyMallory, you will need to provide an email address and set up a password. We may also collect your name, company name, phone number, and other contact information necessary to create and maintain your account.

Data Processing

The data contained in MyMallory is processed to provide our logistics services, manage your account, track and provide information about your shipments, process billing and payments, respond to your inquiries, and improve our Services. Your data will usually be stored until deletion of the account or termination of our business relationship with you, subject to any applicable legal retention requirements.

Please note that it is not mandatory to create a MyMallory account to use our Services or submit a claim or inquiry. You may also submit a claim, request a quote, or make an inquiry by contacting your Mallory Alexander representative directly by email or phone.

Pay Invoice With Credit Card

You have the option to pay invoices with a credit card via a third-party link provided on our website or through other payment methods we make available.

Your payment information will be processed by our payment service provider(s). These providers may process the following categories of personal data:

Payment information: Card number, expiration date, CVV2
Billing information: Customer code, identification data, billing address, email address
Invoice number(s)

Your payment information will be processed for the purpose of payment processing to fulfill our contractual obligations. We accept all major debit and credit cards, as well as online payment systems. Your payment data will be processed in accordance with payment industry processing standards. For more details on how our payment service provider(s) process your information, please review their websites and privacy policies.

Cookies

Mallory Alexander International Logistics makes use of various technologies to store your preferences and other information in order to make our services as convenient and efficient as possible.

What Is a Cookie?

A cookie is a small file created by a web server that can be stored on your device for use either during a particular browsing session, called a session cookie, or during a future browsing session, called a persistent cookie.

Session cookies are temporarily stored on your device and last until the end of your browsing session.
Persistent cookies remain stored on your device until they expire or are deleted by you.
Local stored objects or flash cookies are used to collect and store information about your preferences and navigation.
First-party cookies are set by the website you are visiting.
Third-party cookies are set by a party other than the website you are visiting.

In addition to cookies, other data collection technologies may be used, such as internet tags, web beacons, pixels, clear GIFs, pixel tags, single-pixel GIFs, log files, server logs, and navigational data collection tools.

How We Use Cookies

Mallory Alexander uses cookies to help identify and track visitors, understand Website usage, and remember user preferences. The technologies we use may include cookies, web beacons, local storage, SDKs, and tags/scripts. These technologies may collect information such as:

device identifiers
browser type and settings
operating system
IP address
general location
referring and exit pages
pages viewed
links clicked
time spent on pages
other Website interactions

Cookies may be set by Mallory Alexander and by third parties that provide services to us, including hosting, analytics, security, and recruiting vendors.

Types of Cookies We Use

Essential: Strictly necessary for basic features and functionality of the Website. These do not require your consent.
Functionality: Help us customize content based on your preferences and remember information such as your username or region.
Analytics and Performance: Help us understand how you use the Website, identify technical issues, and improve Website performance.

We also use third-party digital tracking technologies, including but not limited to Google Analytics.

Google Analytics

We use Google Analytics to collect and process statistical data about how users find and use the Website. The data collected includes information about your device, browser, IP address, and on-site activities, such as pages visited and frequency of visits.

You may learn more about Google Analytics by visiting:

Advertisements and Remarketing

Internet-Based Advertising

Ads appearing on our Website may be delivered by advertising partners, who may set cookies. These cookies allow ad servers to recognize your computer each time they send you an online advertisement and may compile information about you or others who use your computer.

Google AdWords Remarketing

Our Website uses remarketing services to advertise on third-party websites, including Google, to previous visitors to our Website. This means we may advertise to previous visitors who have not completed a task on our Website, such as submitting a contact form.

You can set preferences for how Google advertises to you using the Google Ad Preferences page at:

https://adssettings.google.com/

Opting out of interest-based advertising does not mean you will no longer see advertisements. It means the advertisements will not be tailored to your interests and activities.

Managing Your Cookie Preferences

Most web browsers are set by default to accept cookies. If you do not wish to have cookies placed on your device, you can set your browser to refuse all or some types of cookies or alert you when cookies are being sent. Please note that if you block cookies, certain features of our Website may not function properly.

Information about managing cookie settings in common browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Microsoft Edge: https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
Safari for Mac: https://help.apple.com/safari/mac/8.0/en.lproj/sfri11471.html
Safari for iPhone: https://support.apple.com/en-us/HT201265

You may also learn more about internet advertising practices and related consumer resources at:

Do Not Track Signals

“Do Not Track” is a browser setting that seeks to disable tracking of individual users’ browsing activities. We do not currently recognize browser settings or signals of tracking preferences, which may include “Do Not Track” instructions.

How Long We Keep Your Data

We keep your data for as long as necessary to fulfill our purposes, execute our contracts, and comply with legal obligations. Retention periods may differ based on applicable law. We take reasonable steps to delete personal information when:

we have a legal obligation to do so
we no longer have a purpose for retaining the information
you ask us to delete your information, unless doing so would violate legal obligations

International Data Transfers

We may transfer your information to a foreign jurisdiction outside the country in which you currently reside.

Some of these jurisdictions may not offer the same level of protection as the laws in your country of residence or citizenship. We may also share personal information with organizations and entities that perform services on our behalf, and these organizations may be located in countries other than the country in which the information was first collected.

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By visiting our Website or otherwise interacting with our Services from a country other than the United States, you understand and consent to the collection, storage, processing, and transfer of your information to U.S.-based facilities operated by us, our service providers, suppliers, and other recipients as described in this Privacy Policy.

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If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with cross-border transfer restrictions, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or other approved mechanisms as required by applicable law.

Your Rights and Choices

You have several rights and choices regarding your personal information.

Email Opt-Out

If you no longer wish to receive marketing communications from us, you may opt out by clicking the unsubscribe link at the bottom of our emails or by contacting us.

Text Message (SMS) Opt-Out

We may ask for your consent to receive text messages. You may unsubscribe from marketing text messages at any time by replying STOP or clicking the unsubscribe link where available.

Cookies

You may be able to refuse browser cookies or adjust cookie preferences by using your browser settings or a cookie consent banner, if available.

Accuracy and Updating Your Information

Our goal is to keep your personal information accurate, current, and complete. If your information changes, please update it in your MyMallory account or let us know.

MyMallory Account

If you have a MyMallory account, you may access, review, and change your personal information by logging in and updating your account information.

Complaints

If you believe your rights relating to your personal information have been violated, please contact us using the details provided below.

Individual Rights

If you are a resident of a U.S. state with comprehensive privacy laws, such as Virginia, Colorado, Connecticut, Utah, or others, you may have additional privacy rights, subject to applicable law. These may include:

Right to Access
Right to Correct
Right to Delete
Rights Regarding Sensitive Data
Right to Opt Out
Right to Non-Discrimination
Right to Appeal

How to Exercise Your Rights

You may submit a request by calling [number] or emailing [email].

In your request, please specify the right you wish to exercise and provide enough information to help us verify your identity and locate your records. We may request additional information solely to verify your identity and protect privacy and security.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and identity verification. If we deny your request, you may appeal by calling [number] or emailing [email] with “Privacy Request Appeal” in the subject line.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Excessive Requests

If requests are manifestly unfounded or excessive, particularly because of their repetitive character, we may either:

charge a reasonable fee, or
refuse to act on the request and notify you of the reason for refusal

Opt-Out Preference Signals / Universal Opt-Out Mechanism

In the employment and applicant context, we do not sell or share personal information for targeted advertising. If our practices change in a manner that constitutes a sale or sharing under California law in a non-employment context, we will provide appropriate notice and applicable opt-out mechanisms.

California Residents

This section applies to California residents and supplements the information in this Privacy Policy.

CCPA Notice at Collection

We collect and process personal information as described above. Relevant CCPA categories may include:

Contact Information
- Identifiers
- Categories described in the Customer Records Statute
- Professional or employment-related information
Communications and Inquiries
- Identifiers
- Categories described in the Customer Records Statute
- Commercial information
- Professional or employment-related information
Cookies and Similar Technologies
- Identifiers
- Internet or other electronic network activity information
- Geolocation data
Device and Usage Information
- Identifiers
- Internet or other electronic network activity information
- Geolocation data

Data Practices During the Last 12 Months

We may have collected the following categories of personal information during the preceding 12 months:

Identifiers
Categories of personal information described in the California Customer Records Statute
Commercial information
Internet or other electronic network activity information
Professional or employment-related information
Geolocation data
Audio, electronic, visual, thermal, or similar information

Sources of Information

We have collected personal information from you and through third parties, including public sources.

Business and Commercial Purposes

We may have collected personal information for purposes including:

operating our Website and business
providing products and services
customer support
security and fraud prevention
promotions and engagement features
maintaining databases and backups
managing relationships
serving requested content and functionality
improving the user experience
communicating with you
maintaining records
analytics
processing payments and transactions
reimbursements
compliance with legal and regulatory obligations
developing and improving products and services

Personal Information Sold or Shared

We have not sold or shared categories of personal information during the preceding 12 months.

Personal Information Disclosed for a Business Purpose

We may have disclosed personal information for business purposes to:

affiliates
advisors
service providers
government agencies, law enforcement, and regulatory authorities where required by law

No Financial Incentives

We do not offer financial incentives or price or service differences in exchange for the retention or sale of personal information.

Notice of Right to Opt Out of Sale/Sharing

For purposes of the CCPA, we do not currently sell or share personal information as defined by applicable law. If our practices change, we will update this Policy and provide required notice and opt-out mechanisms.

Limited Use of Sensitive Personal Information

We only use or disclose sensitive personal information for purposes permitted by the CCPA.

Non-Discrimination

You have the right not to receive discriminatory treatment for exercising rights provided under the CCPA.

Links to External Sites

Our Website may contain links to external sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly encourage you to review the privacy policy and terms of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party sites, products, or services.

Security and Protection of Personal Information

We recognize the importance of safeguarding your personal information and endeavor to maintain reasonable and appropriate physical, technical, and organizational safeguards to protect your information against accidental loss and unauthorized access, use, alteration, or disclosure, and to detect fraudulent identity verification activity and mitigate associated risks.

While we strive to protect your information, no security system is perfect and no data transmission is 100% secure. As a result, we cannot guarantee or warrant the security of any information transmitted to or from the Website or otherwise through our Services.

Visual Materials and Video Viewing History

The Website may display live or prerecorded videos or similar audiovisual materials. We may collect information regarding your viewing, streaming, or access to such materials, and we may disclose information regarding your video-viewing history to third parties through cookies, pixels, or other tracking technologies to facilitate marketing and advertising campaigns.

YouTube Videos

We may embed YouTube videos on our Website. If you do not play a video, no data about you will be transferred to YouTube. If you choose to play a video, YouTube may collect information relating to your visit, including your IP address, device, and pages accessed.

Additional information can be found in Google’s Privacy Policy:

https://policies.google.com/privacy?hl=en

By viewing, streaming, or otherwise accessing videos on the Website, you acknowledge and consent to our collection, use, and disclosure of information regarding your video-viewing history.

Children’s Privacy

Our Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it in accordance with applicable law.

If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately.

For more information about COPPA, please visit:

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule

Updates and Changes to This Privacy Policy

Although most changes are likely to be minor, Mallory Alexander may change its Privacy Policy from time to time in its sole discretion. Mallory Alexander encourages visitors to frequently check this page for any changes. Your continued use of the Website after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

For more information, or if you have any questions or concerns regarding this Privacy Policy, you may contact us using the information below:

In Writing:
4294 Swinnea Road, Memphis, TN 38118

By Email:
Clientservices@mallorygroup.com

By Phone:
901-367-9400