Frequently Asked Questions
Service FAQs
International
Domestic
Specialized
Technology
Industries & Who We Help FAQs
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Service FAQs
Do you offer both FCL and LCL ocean freight?
Yes. We handle full container (FCL) and less-than-container (LCL) based on your cargo volume, lane, and timing requirements.
Can you manage door-to-door ocean shipments?
Yes. We can coordinate pickup, origin handling, ocean transport, clearance support, drayage, and final delivery.
What do you need to quote an ocean shipment?
Origin/destination, ready date, commodity, weight/dimensions, piece count, and Incoterms (if applicable).
Can you support transload and distribution after the port?
Yes. We can integrate port drayage, transload, warehousing, and domestic delivery.
How do you help reduce delays?
Early documentation review, disciplined milestone tracking, and proactive exception management.
When is air freight the right solution?
When speed and certainty matter—urgent replenishment, high-value goods, short lead-time orders, or deadline-driven shipments.
Do you offer expedited and time-definite options?
Yes. We match service level to your lane and delivery deadline.
What do you need to quote an air shipment?
Origin/destination (airport or door), ready date, commodity, weight, dimensions, and piece count.
Can you manage door-to-door air freight?
Yes. Pickup, air transport, clearance support when required, and delivery.
How do you keep air shipments moving?
Proactive coordination, milestone monitoring, and clear updates—plus myMALLORY visibility when enabled.
What does “multimodal” mean at Mallory Alexander?
Coordinating two or more transportation modes (ocean, air, truck, rail, drayage) under one plan to balance cost, speed, and reliability.
When does multimodal make sense?
When you need better cost-to-serve, risk management, or flexibility—especially during capacity shifts or schedule disruptions.
Can you combine international freight with domestic distribution?
Yes. We frequently connect global forwarding with drayage, transload, warehousing, and domestic delivery.
Who manages communication across modes?
Our operations team coordinates milestones and handoffs, with visibility through myMALLORY when enabled.
What do you need to design a multimodal plan?
Lanes, required delivery dates, cargo details, frequency, and any facility constraints or receiving rules.
Do you support import and export clearance?
Yes. We support clearance services, filing coordination, and documentation workflows to keep freight moving.
What documents are typically needed?
Usually commercial invoice, packing list, and transport documents—plus any commodity-specific permits or certificates.
Can you help with bonds?
Yes. We can help determine whether a continuous or single-entry approach fits your shipping volume.
How do you help reduce clearance delays?
By reviewing documentation early and aligning data accuracy before cargo arrives.
How do I get started?
Share shipment details and importer/exporter information—our team will guide next steps.
What warehousing services do you offer?
Public multi-client and dedicated contract warehousing, distribution, high-volume fulfillment, and value-added services tailored to program-specific needs.
How much U.S. warehouse space do you operate?
Over 2M+ sq. ft. of owned and operated U.S. warehouse space, supplemented by additional capacity across key markets through our partner network and global footprint.
Can you support inbound receiving and outbound shipping?
Yes. We manage receiving, storage, pick/pack, fulfillment, and outbound coordination, supported by integrated domestic and international supply chain services.
Do you offer inventory visibility?
Yes. Customers have real-time inventory visibility through our proprietary myMALLORY mobile app and desktop platform.
Can you handle seasonal overflow or surge volume?
Yes. We scale capacity to support seasonal peaks, special projects, retail rollouts, and inventory deployment initiatives.
Do you support SOPs and secure handling?
Yes. Our facilities operate with documented SOPs, secure handling protocols, and ISO-aligned quality processes.
What product sizes can you handle?
We handle a wide range of product sizes from small, micro‑sized items to oversized, heavy, or “monster” products.
What types of commodities do you handle?
We handle a wide range of commodities, including paper, pulp, retail merchandise, industrial parts, wood, and packaged goods.
Do you offer bonded or FTZ (Foreign Trade Zone) services?
We support bonded warehouse and handling services. FTZ services are not currently offered, but we continue to evaluate service expansion based on customer needs.
What shipping options do you support?
We work with major parcel and freight carriers and can support domestic and international shipping.
Do you offer value added services?
Yes. Kitting, repacking, labeling, and assembling are available.
What domestic modes do you support?
Truckload (FTL), LTL, intermodal, drayage, and final-mile solutions.
Can you handle appointments and strict delivery windows?
Yes. We coordinate appointment scheduling and delivery requirements to reduce refused deliveries.
Do you support multi-stop routing?
Yes. We can plan multi-stop shipments to match distribution needs.
What do you need to quote a domestic shipment?
Pickup/delivery locations, commodity or freight class, weight/dimensions, ready date, and any accessorial needs.
How do I track a domestic shipment?
Through our operations team and myMALLORY visibility when available.
What is “white glove” logistics?
High-touch logistics that may include scheduled delivery windows, inside delivery, specialized handling, and coordinated communication.
What kinds of shipments use white glove service?
Freight that is sensitive, high-value, customer-facing, or requires careful delivery execution.
Can you support appointment scheduling and delivery instructions?
Yes. We coordinate appointments, site requirements, and delivery rules to reduce issues at the door.
Can white glove be combined with warehousing or projects?
Yes. White glove delivery can be integrated with warehousing, staging, rollouts, and special projects.
What do you need to quote white glove service?
Origin/destination, freight details, delivery requirements (inside delivery, stairs, rooms, windows), and timing constraints.
What kind of compliance support do you provide?
Practical trade and documentation support to help reduce risk and improve consistency across global shipments.
Can you help when rules or tariffs change quickly?
Yes. We help customers assess operational impact and tighten processes so execution stays stable.
Do you support documentation accuracy and repeatable processes?
Yes. We help teams build checklists, workflows, and controls that reduce avoidable errors.
How does compliance support connect to customs clearance?
Compliance support helps get it right before shipping; clearance support helps shipments move efficiently at entry.
How do I request compliance help?
Contact us to route your request to a compliance specialist (or use your program’s designated support channel).
What qualifies as project cargo?
Oversized, high-value, or operationally critical freight that requires specialized planning, routing, and coordination.
Can you manage end-to-end project cargo moves?
Yes. We plan routing, coordinate handoffs, and manage delivery constraints and timing.
Do you support international + domestic combined moves?
Yes. We can integrate global forwarding, drayage, staging/warehousing, and final delivery.
How do you manage exceptions on critical moves?
Proactive milestone monitoring and clear escalation paths for schedule or site changes.
What do you need to scope a project cargo move?
Timeline, origin/destination, commodity details, dimensions/weights, site constraints, and delivery requirements.
What does Projects & Experiential cover?
High-coordination moves with strict timelines—events, activations, rollouts, and special projects requiring disciplined scheduling and communication.
Can you support strict delivery windows and onsite rules?
Yes. We plan around appointments, dock access, security requirements, and any venue/site constraints.
Do you handle multi-location rollouts or multi-city schedules?
Yes. We coordinate routing, milestones, and stakeholder updates across locations and dates.
Can you support staging, consolidation, and timed releases?
Yes. We can stage freight and release by calendar to match setup and go-live timelines.
What do you need to quote a projects/experiential move?
Origin/destination, dates/windows, freight details (pieces/weight/dimensions), onsite constraints, and special handling needs.
What is Managed Logistics / 4PL?
A control-tower approach where Mallory Alexander manages modes, carriers, workflows, and performance as a single point of coordination.
What services can be included in a 4PL program?
Carrier strategy, tendering workflows, performance reporting, exception management, and process standardization.
Can you support multiple locations and complex networks?
Yes. We build repeatable processes for multi-origin/multi-destination networks.
What kind of reporting will we get?
Mode strategy, carrier performance discipline, routing consistency, and proactive exception handling.
How do you reduce cost while protecting service?
End-to-end coordination for inbound freight, distribution, store replenishment, and rollout programs across domestic and global networks.
What is myMALLORY?
A customer portal designed to centralize visibility, documents, and reporting for shipments and programs.
What can I do in myMALLORY?
Track shipments (mode/program dependent), view key documents, monitor milestones, and access reporting where enabled.
Can warehouse customers see inventory in myMALLORY?
Inventory visibility may be available for warehousing programs (program-dependent).
How do I request access?
Contact your Mallory Alexander representative or Customer Support to set up credentials and permissions.
What if I can’t see a shipment or data in the portal?
Contact Customer Support—access and visibility can vary by program and service configuration.
Industries & Who We Serve
What retail and consumer logistics programs do you support?
End-to-end coordination for inbound freight, distribution, store replenishment, and rollout programs across domestic and global networks.
Can you support store openings, remodels, and fixture rollouts?
Yes. We coordinate multi-location rollouts, delivery sequencing, appointment scheduling, and staged releases.
Do you manage both international freight and domestic distribution?
Yes. Many programs combine ocean/air freight, drayage, warehousing, and domestic transportation into one coordinated plan.
How do you handle shipments from multiple vendors?
We coordinate vendor pickups, consolidation, and delivery timing to align with store or DC requirements.
Can you support peak season and promotional volume?
Yes. We plan capacity, routing, and workflows around seasonal spikes and high-volume shipping periods.
What do you need to start a retail logistics program?
Origin/destination points, shipping cadence, SKU or commodity details, delivery constraints, and store/DC receiving requirements.
What types of manufacturing and industrial logistics do you support?
End-to-end freight programs for raw materials, components, and finished goods—aligned to production schedules and delivery requirements.
Can you coordinate inbound materials to match production timelines?
Yes. We plan supplier pickups, transit timing, and delivery windows around your production needs to help prevent downtime.
Do you support interfacility and plant-to-plant shipments?
Yes. We coordinate movements between facilities to support production flow, inventory balancing, and operational continuity.
Can you handle oversized or operationally critical shipments?
Yes. We plan around dimensions, handling requirements, and delivery constraints—especially for time-sensitive or high-impact freight.
Do you support cross-border and international manufacturing freight?
Yes. We manage global forwarding, cross-border coordination, and clearance support to keep freight moving between regions.
What do you need to quote or design a manufacturing program?
Lanes, shipment frequency, commodity details, weights/dimensions, production timing requirements, and any site or receiving constraints.
What types of high tech and electronics shipments do you support?
Domestic and global freight for components, equipment, and finished goods—planned around timing, handling, and site requirements.
Can you support deliveries to data centers or secure facilities?
Yes. We coordinate delivery appointments, access requirements, and on-site constraints to ensure successful handoff.
Do you handle high-value or sensitive equipment?
Yes. We plan routing, handling, and visibility based on shipment requirements and risk considerations.
Can you support project-based deployments or phased rollouts?
Yes. We align transportation, staging, and delivery schedules with deployment timelines and site readiness.
Do you integrate international and domestic logistics in one program?
Yes. Many programs combine global forwarding, warehousing, and final delivery into one coordinated plan.
What do you need to quote electronics shipments?
Origin/destination, ready date, commodity details, value/handling notes, weight/dimensions, and delivery requirements.
What agriculture and textile logistics do you support?
Domestic and global freight programs for raw materials, finished goods, and seasonal shipments—planned around timing and volume requirements.
Can you support seasonal or time-sensitive shipments?
Yes. We plan capacity and routing around harvest cycles, production schedules, and peak shipping periods.
Do you handle international sourcing and imports?
Yes. We manage global forwarding, cross-border coordination, and clearance for inbound shipments.
Can you manage high-volume shipments from multiple origins?
Yes. We coordinate supplier pickups, consolidation, and delivery timing to improve efficiency.
Do you support distribution to multiple destinations?
Yes. We align warehousing and transportation to support distribution across DCs, retailers, or end customers.
What do you need to quote agriculture or textile shipments?
Origin/destination, shipment timing, commodity details, weights/dimensions, volume expectations, and delivery requirements.
What types of cosmetics and chemical shipments do you support?
Domestic and global freight programs for regulated products, finished goods, and raw materials—planned around compliance and handling requirements.
Can you handle regulated or hazardous materials?
Yes. We coordinate transportation and documentation based on HAZMAT and regulatory requirements for each shipment.
Do you support labeling, packaging, or product preparation?
Yes. We can integrate value-added services such as labeling, repacking, and product preparation where needed.
Can you manage international shipments and compliance requirements?
Yes. We support global forwarding and coordinate classification, documentation, and clearance processes.
How do you help reduce delays with regulated shipments?
By planning documentation upfront, aligning requirements early, and monitoring milestones throughout transit.
What do you need to quote cosmetics or chemical freight?
Lanes, commodity details, regulatory requirements (if applicable), weights/dimensions, shipment frequency, and delivery constraints.
What does experiential and event logistics include?
End-to-end coordination for time-sensitive projects—planning, transportation, delivery windows, on-site requirements, and return logistics.
Can you support strict delivery windows and venue constraints?
Yes. We plan around appointments, dock access rules, security requirements, and limited delivery windows.
Do you manage multi-location events or phased rollouts?
Yes. We coordinate routing, timing, and milestones across multiple locations and schedules.
Can you handle staging, consolidation, and timed releases?
Yes. We stage freight, consolidate shipments, and release them according to project timelines.
What do you need to quote an event or activation?
Origin/destination, dates and delivery windows, freight details (pieces/weight/dimensions), site constraints, and handling requirements.
How do you handle last-minute changes?
With proactive tracking and clear escalation paths so routing and timing can be adjusted quickly.