In today’s fast-paced, global trade environment, real-time visibility and actionable data are essential for making confident supply chain decisions. At Mallory Alexander, we understand that our clients need more than just shipment tracking. They need tools and insights that empower their teams to operate more efficiently and strategically.
Our business analysts play a vital role in making this possible. Their mission is to bridge operations and technology, ensuring customers have access to accurate, meaningful data through our supply chain platforms.
Managing supply chains through static spreadsheets and manual updates takes unnecessary time. The myMALLORY portal, for example, provides 24/7 access to shipment data, enabling customers to track and manage shipments whenever and wherever they need it. Customers can view ETAs, delays, and port activity in real time, eliminating the uncertainty that often comes with international shipping. They can tailor dashboards to focus on metrics such as container utilization, transit times, and cost visibility, giving decision-makers the information they need at a glance. With reporting tools that break down spend by shipment, trade lane, or location, customers can evaluate performance and control costs with more precision.
Our business analysts work hand-in-hand with IT, Operations, and Sales to continually improve the myMALLORY experience. They vet data for accuracy and monitor information from the customer’s perspective. Feedback from customers drives enhancements, ensuring the platform evolves alongside client needs.
Clients consistently tell us that visibility is their top priority, especially for ocean freight. They want real-time updates on container status from departure to arrival, monitoring of ISF filings and brokerage information, earlier access to tariff data, and the ability to run reports on demand rather than waiting for scheduled updates. Our team also helps customers fine-tune notifications, so they receive the most critical information, such as ETA changes or empty container returns, without overwhelming their inboxes.
Part of our team’s job is education and training, making sure customers know what’s available and how to use it. Document management, custom notifications, and self-serve reporting are just a few examples of tools that can save time and improve decision-making when used effectively. Customizable layouts provide the flexibility to see data in ways that matter most, without overwhelming complexity.
With myMALLORY, customers can make data-driven decisions quickly. They can adjust routing based on live transit time information, identify and resolve delays before they escalate, and analyze seasonal trends and operational bottlenecks in real time. The result? Faster responses, better planning, and cost savings that directly impact the bottom line.
As we continue to invest in technology and talent, upcoming priorities include enhanced training for both clients and internal teams and webinar sessions to introduce new portal features and gather feedback.
The goal is always consistency. No matter what report or dashboard you look at, the data should be accurate, seamless, and easy to understand.
At Mallory Alexander, we believe visibility should be more than just data on a screen, it should empower action. Through our supply chain platforms and the expertise of our team, we help customers operate more efficiently, save time, reduce costs, and stay competitive in a dynamic trade environment.